We provide the following services:

· Telecoms/ Software Training (We can provide multilingual training in the following languages: English, French, Spanish, Italian and Portuguese):

Avaya (Back Office/ Agents/Admin), Cisco (Back office/ CCM user),  Samsung, Mitel, Arc, Ospc Console:
End-user Non Call Centre (Avaya/Cisco)

Handset and voicemail end-user
Handset and voicemail super user
Handset and Unified Voicemail End User
Handset and Unified Voicemail Super User
IP Soft phone end-user
IP Soft console end-user
Go-live/Bring into Service Support
Avaya CMS
End-user Call Centre (Avaya/Cisco)

ACD Agent handset End-user
ACD Agent handset Super user
ACD Agent handset & voicemail end-user
ACD Agent handset & voicemail Super user
ACD Agent handset & unified voicemail end-user
ACD Agent handset & unified voicemail Super user
Avaya one-X Communicator
Go-live/Bring into Service Support
ARC Console Operator Go-Live
ARC Console Operator Training
ARC Express Operator Training
ARC Console Customisation & Operator Training
ARC Console Pre-Design Consultancy

   Switchboard operating console




·  Go-live/Bring into Service Support (In English, French, Spanish, Italian and Portuguese)


·    Translation (We provide all sort of translations, and we mainly specialize in technical and legal fields. We do provide certified translations)

  • Construction Manuals
  • Employee Manuals
  • Electronic Manuals
  • Engineering Specifications
  • Health Manuals
  • Instruction Manuals
  • Policy Manuals
  • Operating Manuals
  • Safety Manuals
  • Software Manuals
  • Technical Manuals

Guides translations

  • Assembly Guides
  • Electronic Guides
  • Instruction Guides
  • Patent Applications
  • Patent Guides
  • Product Guides
  • Maintenance Guides

Handbook translation

  • Business Ethics
  • Codes of Conduct
  • Educational Handbooks
  • Employee Handbooks
  • Office Handbooks
  • Medical Handbooks



    Customisation and translation of manuals (in all languages)

    Pre-Design Consultancy
















* Rates are competitive and will be agreed during quotation.


Professional Translation & Training services ( Certified translation)

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